1. THE SITE AND OUR DEALINGS WITH CUSTOMERS
Information Collected via the Site
The Site is intended primarily to offer information about Ardent Communications and the services we provide.
We may collect information about you during your use of the Site, such as the server your computer is logged onto (i.e., your IP address) and your browser type (for example, FireFox or Internet Explorer). Ardent Communications may use this information for its internal business purposes but will not sell, share with, or rent this information to any third outside. This information will not be used by Ardent Communications to contact or identify any person individually.
1. Dealings with Customers
We may also collect personal information from our customers from time to time, such as their name, address, and contact details when we communicate with them in person, over the phone, in emails, or otherwise. In some circumstances we may collect customers’ personal information from a third party who is dealing with us on the customers’ behalf.
We will only use customers’ personal information to provide them with assistance or services they have requested, to operate our business, or as otherwise permitted by law.
Ardent Communications may from time to time send existing customers information and marketing materials relating to the business. Ardent Communications will abide by Australian laws relating to the use of electronic messages (email, SMS, MMS and instant messaging), telephone and faxes for marketing purposes, including the ability for recipients to ‘opt-out’ from receiving such messages at any time.
2. THE SERVICES
Overview of Ardent Communications Services
Ardent Communications collects information about the website(s) that you visit and the advertisements that you see while online via Ardent Communications technology provider (the “Technology”). You may encounter the Technology when:
- Ardent Communications or one of our Advertisers displays online advertisements on a website that you visit;
- when you open an email that contains an advertisement placed by Ardent Communications or one of our Advertisers; and/or
- when one of the Advertisers places one of Ardent Communications web beacons on a website that you visit.
- We use the information collected by the Technology in order to help make the Advertisements you see more relevant to you, and for Advertisement delivery and reporting purposes.
Information Collected via the Services
The Technology collects and uses information regarding your interaction with the Services, including, without limitation, the IP address used to access the Internet, the type of browser used, which and how many Advertiser webpages have been viewed, search terms entered on Advertiser websites, referral URLs, and the date and time of website visits.
Ardent Communications uses this information to analyse trends, identify the audience most likely to respond to an advertisement and to tailor advertisement placements for Ardent Communications Advertisers accordingly. This information may be shared with third parties (see the “Disclosure of Information to Third Parties” section below). This information will not be used by Ardent Communications to contact or identify any person individually.
Cookies and Web Beacons
Web beacons (also known as “1X1 pixels” or “clear GIFs”) are small strings of code that provide a method for delivering a graphic image on a webpage or in an email message for transferring data. Ardent Communications also uses web beacons, in combination with cookies, to analyse usage patterns. The use of a web beacon allows Ardent Communications to record when you have visited a webpage or interacted with a certain email, along with additional information that the website or email may choose to include with the beacon.
Third Party Links and Websites
Storage of Information
We retain the information collected via the Technology to ensure that the Technology is functioning properly. From the outset this information is anonymous and is stored indefinitely.
If you would like to opt-out from having Ardent Communications collect your information in connection with the Site and the Technology, please click each of the following links below and follow the opt out instructions of our technology partners:
If you would like to opt-out from having Ardent Communications partners collect your information in connection with the Site and the Technology, you may control your privacy settings using the DAA and NAI Opt-out links below, which allow consumers to not participate in the behavioural advertising delivered by DAA and NAI member companies, respectively:
Cookies will need to be enabled when you visit the opt-out site as when you opt out, we will place an opt-out cookie on your computer. The opt-out cookie tells us not to collect your information to tailor Advertisements to your interests. Please note that if you delete, block or otherwise restrict cookies, or if you use a different computer or Internet browser, you will need to renew your opt-out choice or adjust your browser settings to allow the opt-out cookie to be effective.
You may also have the option to view your profile, edit it or opt-out of receiving targeted ads, on websites operated by companies who are signatories of the Australian Guidelines for Third party On-line Behavioural Advertising. You can find out more information about your options at www.youronlinechoices.com.au.
3. GENERAL (APPLICABLE TO THE SITE AND THE SERVICES)
Ardent Communications has implemented reasonable security measures in order to protect information from loss, misuse and unauthorised access, disclosure, alteration or destruction. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security and make no warranty as to security. If you have any questions about our security practices, please send an email to us at [email protected]
Information Relating to Children
Our products and services are designed for those 13 years of age and older. We do not knowingly collect any information from anyone under the age of 13. If we are made aware that we have received personal information from someone under 13, we will use reasonable efforts to remove that information from our records.
Disclosure of Information to Third Parties
We may share information collected via the Technology with Advertisers or other contractors or technology vendors in connection with the Services. Similarly, we may enhance the information collected via the Technology with information collected from Advertisers or other ad networks. This information will not be used by Ardent Communications to contact or identify any person individually.
We may also disclose information about our customers or individuals who use the Services to third parties when we reasonably believe we are obligated to do so for legal compliance purposes and as described in the “Assignability” section below. For purposes of the preceding sentence, “legal compliance purposes” includes, without limitation, compliance with laws, cooperation with any governmental and self-regulatory investigations, and disclosure whenever Ardent Communications believes disclosure is necessary to limit its legal liability or to protect or enforce the rights, interests, or safety of the Site, our users or any third party.
If all or part of Ardent Communications is sold, merged or otherwise transferred to another entity or undergoes any other corporate change or restructuring, whatever form it may take, your personal information or other information may be transferred as part of that transaction.
Data Collection Is In Australia
The Site and Services are operated from Australia. If you are located outside of Australia, please be aware that any information you provide to us will be collected within Australia. By using our Site and/or participating in any of our Services, you consent to this transfer.
Please let us know if you have any concerns or complaints about how we have handled your personal information. If we receive a complaint, we will contact you as soon as possible to discuss this with you. Ardent Communications takes your privacy seriously and will work with you to address any concerns you have.
For questions or concerns relating to privacy, please send us an email at [email protected]